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Moments that Matter 101: a 2-minutes guide with everything you MUST know to create great CX
«Welcome to the Experience Economy.» This is something you hear a lot recently, right? Especially during and after the pandemic, we...
Gianluca Amato
Jul 22, 2021
5 min read
Why Designing the Service is only 1/2 of Service Design
Due to the pandemic, a good chunk of the business world is accelerating the servification trend. Even big players that traditionally...
Gianluca Amato
Jul 22, 2021
3 min read
The only kind of Feedback you can reasonably give
Every feedback you get from others can greatly impact how you feel and perform in your job.
gcavazzani
Feb 23, 2021
2 min read
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