gcavazzani22 lug 20212 minThe only kind of Feedback you can reasonably giveEvery feedback you get from others can greatly impact how you feel and perform in your job.
Gianluca Amato22 lug 20215 minMoments that Matter 101: a 2-minutes guide with everything you MUST know to create great CX«Welcome to the Experience Economy.» This is something you hear a lot recently, right? Especially during and after the pandemic, we...
Gianluca Amato22 lug 20213 minPerché progettare un servizio è solo 1/2 del lavoro di Service Design?A causa della pandemia, una buona fetta del mondo del Business sta accelerando la tendenza alla servification. Anche i grandi player...