Create a Millenial (and GenZ) Proof CX.
CREATE A CUSTOMER EXPERIENCE YOUR FUTURE SELF WON'T BE ASHAMED OF.
READ YOUR CLIENT'S MIND AND WIN THEIR HEARTS, BY GIVING THEM WHAT THEY WANT.
WITHOUT THE FRICTION.
Our Ecosystem worked with
CX B2C Retail in-store
A "spillover" is happening.
Netflix, Amazon, Apple set a new standard, and no one is safe.
Especially with Millenials (and Younger) bad Customer Experiences are a risky bomb for your business.
Defuse it in 21 days with Lato, a diverse & GenY/Z oriented startup, born to help you create a CX that won't disappoint your nephews (or your future self).
PSSST! AND GREAT CUSTOMER EXPERIENCES DON'T JUST MAKE BETTER PROFITS.
They make lives better for:
(1) you, (2) who works for you, and (3) for your customers.
WHAT DO WE DO ↓
We destroy the frictions in your CX .
Great Customer Experiences don't happen by chance.
If your customers don't see:
your positive impact
your respect with a great CX
SOON THEY WON'T BE YOUR CUSTOMER ANYMORE.
Clients see only the tip of the iceberg: but many organizations' pieces have to work together to make a CX great.
We take care of all the details for you (both front and backstage) to ensure that everything is how it needs to be: just perfect.
Concrete, not abstract.
Days, not years.
Good, not bad.
That's our promise.
We identify any friction to fix across any channel in hours.
From prototype to market in a matter of days.
CUSTOMER DELIGHTMENT DESIGN
From bad to wow, in three weeks. Guaranteed.
You. Us. Are we a Match?
1 - SPEAK TO OUR CX EXPERTS – NO STRINGS ATTACHED
Book a call. Tell us about where you are, and where you want to be. We listen. It's free.
3 – 📩 RE: YOU JUST RECEIVED A NEW PROPOSAL FROM LATO!
A few hours later, you'll have a proposal on your desk. Or, to be precise, in your mail.
2 - WE'LL STICK SOME POST-IT® HERE AND THERE
We'll have an internal meeting with a big question on the agenda: Can we help you?
We'll discuss, research, evaluate your case. And make a plan that it's immediately actionable. That plan will become a Proposal.