Create a Millenial (and GenZ) Proof CX.

CREATE A CUSTOMER EXPERIENCE YOUR FUTURE SELF WON'T BE ASHAMED OF. 
READ YOUR CLIENT'S MIND AND WIN THEIR HEARTS, BY GIVING THEM WHAT THEY WANT.
 
WITHOUT THE FRICTION.

Our Ecosystem worked with

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CASE STUDY

CX B2C Retail in-store

CLIENT

BPER Banca

Analogic Revolution to enter a bank during a pandemic.

A "spillover" is happening.
Netflix, Amazon, Apple set a new standard, and no one is safe.

Especially with Millenials (and Younger) bad Customer Experiences are a risky bomb for your business.

Defuse it in 21 days with Lato, a diverse & GenY/Z oriented startup, born to help you create a CX that won't disappoint your nephews (or your future self).

PSSST! AND GREAT CUSTOMER EXPERIENCES DON'T JUST MAKE BETTER PROFITS.

They make lives better for: 

(1) you, (2) who works for you, and (3) for your customers. 

WHAT DO WE DO ↓

We destroy the frictions in your CX .

Great Customer Experiences don't happen by chance.

If your customers don't see:

  • your purpose

  • your positive impact

  • your respect with a great CX

SOON THEY WON'T BE YOUR CUSTOMER ANYMORE.

Clients see only the tip of the iceberg: but many organizations' pieces have to work together to make a CX great. 

We take care of all the details for you (both front and backstage) to ensure that everything is how it needs to be: just perfect.

Concrete, not abstract. 
Days, not years. 
Good, not bad.
That's our promise.

OMNICHANNEL ASSESSMENT

We identify any friction to fix across any channel in hours. 

READY-TO-MARKET SOLUTIONS

From prototype to market in a matter of days.

CUSTOMER DELIGHTMENT DESIGN

From bad to wow, in three weeks. Guaranteed. 

Small fixes. Large overhauls.
One-shot Solutions.
Subscription Plans.

WE'RE FLEXIBLE. MEANING THAT WE'RE ABLE TO REACH WHAT OTHERS CAN'T.